We’re making some big updates to the way subscriptions are processed. These changes will make BETA’s subscriptions more flexible and more robust, but there are a few important things you should know.

BETA will handle subscription management internally, meaning billing intervals, pauses, and cancellations will be managed by BETA. External payment providers like Stripe, GoCardless and others will only be used to process payments, not to control the subscription's lifecycle.

These changes will be happening gradually over the course of the month, from October 21, 2024 → November 25, 2024.

What do I need to do?

• [ ] Read this announcement in detail please. For an explainer on BETA’s supported recurring payment provider, please see your relevant section:
  • I use GoCardless as my payment provider
  • I use Stripe as my payment provider
• [ ] Understand the 📆 Timeline & Rollout Schedule

Why are we doing this?

• Growth: In the past years we’ve grown to power gyms across four continents and many countries. From ****your feature requests on how you wish to handle subscriptions, BETA needs to move beyond how subscriptions are handled in the various payment providers to continue to offer you more functionality.
• Choice & consistency: We believe that giving you a choice in payment provider should not also mean limited functionality. As such, we’ve worked to integrate many additional payment providers like Stripe, GoCardless, Clover, Dojo, and others. Each provider has different rules and limitations — for example, GoCardless only allows changing the billing amount 6 times throughout the entire lifetime of a subscription. Maintaining a consistent experience for our users across different payment providers has become impossible, therefore we wish to change that!
• Functionality for you, and your climbers: You will be able to configure your gym’s preferred subscription provider, and you will be able to adjust the provider for individual subscriptions. Since the subscription will only exist within BETA and will not be hosted by the subscription provider, you can more easily change the preferred billing method or provider on a single or all subscriptions.¹ ² ³ ⁴
• Transparency: The history of actions of a subscription will all be documented and shown in BETA, no more relying on webhooks from Payment Providers. ¹ ² ³ ⁴

I use GoCardless as my payment provider

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Largely you should not notice a major change from this process, there is one important message relating to informing your climbers! You will have access to more features and more flexibility in your subscription management.

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IMPORTANT UPDATE for GoCardless Subscriptions PLEASE READ

Due to this change all of your active subscribers will receive an automated email***** sent from GoCardless between October 21, 2024 → November 25, 2024 that their Subscription has been cancelled.

However, this will NOT be the case - their subscription would have simply been migrated to BETA, while GoCardless will only be processing payment.

We suggest communicating with these members specifically, ie filter:**

• service column to GoCardless,
• **and state column to: Active and *Paused* and *Pending Upgrade*
• and remove from the list last_billed = NEVER

We have put together a guide on Report: Export Recurring Subscriptions in the case that you wish to email those members directly.

Please let us know if you require assistance.

*We have made a request to GoCardless for this not to be the case, but wait for a response. ** If you as seeing last_billed=NEVER implies that these were from your migration, and a subscription was . You can also chose to remove those form your mail list.

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What does this mean for GoCardless subscriptions?

What does this mean for my customers?

Post Rollout

Done reading, awesome! do not forget to also read the 📆 Timeline & Rollout Schedule

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