Sometimes you may need to complete a payment for a transaction that was started but not finalized. BETA allows you to add payment to any Open Transaction, making it easy to collect payment directly at the desk.

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Note: Some Open Transactions are generated from the Widget—these are often abandoned carts.

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• What is the difference between a Transaction and a Payment?

› Open transactions following a failed subscription payment

This feature is particularly useful if an Open Transaction remains after a failed subscription attempt and the customer is present at the desk. Instead of restarting the process, you can quickly collect payment via the POS.

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Attention: Make sure you CANCEL the previous payment before adding a payment via the POS.

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Screen Recording 2025-11-07 at 13.46.17.mp4

<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Please note, you also have another option, where you BILL THE SUBSCRIPTION, this will trigger your payment provider to attempt payment. Note, if their payment method is still not valid, this will still fail.

See below › Subscription Action: Bill a Single subscription

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