*published 2025-10-29*

⤷ The BETA team is made up of experts

**BETA is unified software, made specifically for climbing gyms.**

The BETA team is made up of experts in software and design. But more importantly, it’s made up of climbers (and we mean full-on addicts—we start to shake after the second rest day). We are an international team but we meet regularly in meeting spaces, gyms, crags, and Tunisian restaurants.

Our team is like world cup climbers: tiny but strong! Whether at the top of Céüse, along the sea cliffs of Malta, or on the historic walls of Buoux, work from anywhere.

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⤷ Traits, who is the right person?

👋 Hello!

You are passionate, enthusiastic and constantly seeking to solve problems. You have an interest in software. You don't see problems, you see solutions. The BETA team is fully remote, so you can manage your hours, and are dependable. You can switch between working independently and as a part of the team.

You speak and write English fluently – it's the working language at BETA – and you are especially comfortable writing in English.

• Trustworthy,
• Attention to detail,
• Comfort with working remote,
• Flexibility with work, but with some fixed hours, including some availability on Sundays or evenings,
• Comfortable on video calls,
• Writing Skills, and computer literacy in general,
• Points supplémentaires si vous parlez français,
• Manipulation of .csv and knowledge of spreadsheets is necessary,
• Willingness to take responsibility (with support),
• Master troubleshooter and people-helper extraordinaire,

psst You don't have to be mad about climbing (it helps a bit, though).

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⤷ Duties

The Operations Specialist role offers the freedom of remote work and flexible hours, catering to individuals with an eye for detail and a passion for the climbing community.

While you do not need to be a spreadsheet pro, a chunky .csv should not phase you. We'll provide guidance and support along the way, including some hands-on training. We run smart and powerful internal software, and are a software company so computer skills are key. While experience in graphic design or software development is appreciated, it's not mandatory.

› The Onboarding Process.

Onboard climbing gyms by directly communicating with facilities worldwide.

• Assistance with the Onboarding process, taking of meetings with new clients
• Understand BETA, and the Onboarding Process in full. Maintain attention to detail in all aspects of work, ensuring high-quality service delivery.

› Customer Triage.

Sprinkle your magic in customer service and care, ensuring our clients feel the love and attention they deserve. Be the first line of communication with clients. Answer requests when possible, collect necessary information for technical team to answer when not.

• Timely responses during working hours
• Good interpersonal skills
• Knowledge of BETA

› Product Specialist.

Bridge the gap between our users and our internal Product and Dev teams. By deeply understanding the product and the user experience—particularly through onboarding & support—you will provide valuable insights that help shape the direction of BETA.

• Develop a deep understanding of our product, its features, and user workflows.
• Act as a liaison between the customer and the Product and Dev teams, translating user feedback into actionable input.
• Contribute to ongoing product improvement by participating in planning sessions, product reviews, and usability feedback cycles.
• Basic testing of common tasks in BETA

› Help documentation.

Maintain attention to detail in all aspects of work, ensuring high-quality service delivery.

• Record videos and write scripts, very basic video editing

› Marketing.

• Content to be provided by rest of team
• Scheduling posts and maintaining communications calendar

› Attend Conferences.

We usually like to send various people of the team to conferences, to get the full experience, meeting existing clients and to understand the industry!

• Help plan, set up, attend conferences in EU, USA and Asia
• Demonstrate BETA to potential clients </aside>

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⤷ Competencies

• Master troubleshooter and people-helper extraordinaire
• Meticulous Excel/Google sheets aficionado, with an eagle eye for detail
• Team player with a knack for solo missions
• Ability & responsibility to work remotely
• Good understanding of the dynamics of social media </aside>

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⤷ How to Apply

› CV & Cover Letter

A one-page pdf (even better with a nice design) telling us why you want to join us.

› Video Recording

A simple video of yourself (maximum two minutes) explaining why you want to join the team, and your general expectations of the role and what you are interested in! Send us a YouTube link please.

Send your application to [email protected] and write "JOIN BETA!" in the subject field. With the exclamation mark, please. Follow these simple steps, and we will review your application & get back to you.

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A team of climbers brought together by one goal: to bring you state-of-the-art technology for your climbing gym.