Overdue subscriptions may be billed in bulk, or individually.

What are the different subscription states?

In BETA, a subscription can have 3 states:

• Active - actively collecting payments.
• Cancelled - no further payments will be collected.
• Paused - payments temporarily not being collected. Connected passes unable to be used for check-in.
• Pending Changes - A pending change is any scheduled update that will take effect on the next billing date. Staff should check the upcoming invoice to confirm the details of the pending change.

<aside>

⚠️ ATTENTION: When billing an overdue subscription, BETA suggests to check the Next Billing Date. This will show whether the subscription is 1, 2, or more billing cycles overdue.

</aside>

› Bulk Action: Bill All Outstanding Subscriptions

If a subscriber’s billing fails (for example, due to insufficient funds or an expired payment method), their subscription becomes Overdue, meaning they owe payment. BETA allows you to bulk bill all outstanding subscriptions.

Bill all Outstanding Subscriptions

This creates an OPEN transaction for each unpaid subscription and immediately attempts billing using each profile's saved payment method.

This initiates billing for all Overdue subscriptions at once and generates a downloadable report, showing which transactions succeeded or failed.

• Why doesn’t the “Billing All Subs” give me a report instantly?

Screen Recording 2025-09-10 at 14.43.03.mp4

› Subscription Action: Bill Single subscription

<aside>

If a subscriber’s billing fails (for example, due to insufficient funds or an expired payment method), their subscription becomes overdue, meaning they owe payment.

Bill Subscription: Creates an OPEN transaction and immediately attempts billing with the payment provider. This may process instantly if a valid payment method is available.

Retry Billing: If the transaction is still OPEN (pending), use Retry Billing to reattempt the charge, or resync the status with the payment provider.

• Will clicking Bill Subscription twice for an overdue subscription twice, bill them twice? </aside>

Screen Recording 2025-09-10 at 14.38.56.mp4

› View Billing History Reports

You can view your past billing history reports at any time by clicking the “View History” button.

This will display a list of all previous reports, allowing you to review details, download, or reference them as needed.

<aside>

⚠️ Note: A Billing History Report, will only include Bulk Historical reports, and not individual Single Subscriptions.

</aside>

Screen Recording 2025-09-10 at 14.41.47.mp4