<aside> <img src="/icons/reorder_lightgray.svg" alt="/icons/reorder_lightgray.svg" width="40px" /> Managing passes on a visitor’s profile allows you to view the passes’ current status, identify the transaction that issued the pass, and take various actions depending on the pass type.
These actions can include setting start dates, adjusting expiration, or transferring/gifting passes.
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to checkin guests onto a pass?
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to reccredit a pass?
Undo a Visit or Re-credit a Pass to a Visitor
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In BETA, you can transfer or gift a pass from one visitor’s profile to another. Transferring passes can only be performed by accounts with desk permission or above. This method is ideal for one-off adjustments.
In the case where a pass has been used or a start date has already been set, a profile with Manager permissions or above will need to override the above by either re-crediting an entry or extending the expiry date of a pass by adding bonus days, respectively.
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<aside> <img src="/icons/warning_red.svg" alt="/icons/warning_red.svg" width="40px" /> Attention: Transferring a Pass from a Subscription: If you’re transferring a pass linked to a subscription, this needs to be done from the Subscriptions Pop up.
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Adjust the start date for manually issued or unused passes.
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Begin the validity period, start Dates: Can only be adjusted for unused passes. If you forgot to check someone in and need to set a start date of the pass, this feature allows you to set the start date to the past.
Note, Start dates may only be set for Entries/Passes that have not been started yet. If you wish to re-credit a visit from a pass, follow along here
A manager may override start dates, credit entries, or extend expirations if needed.
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To expire a pass, you can either:
Set the Expiry Date to the Future: Extend the pass validity by adding days.
Expire the Pass Immediately: Backdate the expiry by setting a past date or adding negative bonus days.
By backdating, the pass becomes invalid for check-ins on both the BETA app and the dashboard, effectively removing it from the visitor's profile. This approach is useful for ensuring old or unused passes no longer grant access.
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To expire a pass, you require manager permissions or above.
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Transfer the pass attributed to the subscription, affecting all future issued passes.
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Access information about the recurring subscription and related passes.
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