<aside> This guide provides general instructions to help your gym continue essential operations during emergencies such as power outages, internet disruptions, or other unexpected events.

<aside> ⚠️ ATTENTION: Please tailor these recommendations to fit your gym’s specific business structure and daily operational needs.

BETA keeps accurate track and reports all outages - Incidents & Resolutions More on BETA’s SLA in our Terms & Conditions.

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FAQs

• What should I do if BETA is down and I need to register a new climber?

• Can I download an empty forms that I have set up in BETA?

• Where should I store the completed forms?

• How is that external form imported to BETA?

  <aside> ⚠️

  BETA recommends that these participants still sign a form in BETA, once the outage is completed.

  see here how to Email a form to a profile (pre-filled form link)

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⤷ Mitigating outages

› A robust and reliable Internet Connection

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Like any modern business, your business depends on a reliable internet connection not only as BETA is a cloud based software, but also to process transactions through your payment provider. Your first step should be to mitigate basic internet outages.

This section outlines concise, high-level steps to minimize downtime and keep transactions flowing.

Primary Connection:

Use a dedicated, business-grade ISP circuit separate from guest Wi-Fi.

Automatic Failover:

Deploy a dual-WAN router alongside a 4G/5G hotspot so your network switches instantly to backup if the primary link fails.

Additionally, consider having a 4/5G mobile device capable of creating a Wi-Fi hotspot as a fallback option for processing payments and accessing BETA during potential internet outages. BETA’s low data usage makes this an effective solution, but the best setup depends on your specific needs.

Power Continuity:

Protect your modem, router, and switches with a UPS and consider a commercial-grade battery system for prolonged power loss.

Transaction Safeguards:

Enable offline caching on your card terminals and pre-load essential member data onto tablets to queue sales locally during outages.

Monitoring & Drills:

Implement automated link-down alerts, run quarterly failover tests, and keep a concise runbook detailing router resets, hotspot activation, and ISP escalation steps.

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⤷ Registering a new climber

› Signing Waivers

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If your gym experiences technical issues and cannot access full digital features in BETA, follow these steps to manually register a new climber:

Create a digital or a printed version of your gym’s forms imported into BETA

Key Information Required

• For Adults:
  • First Name
  • Last Name
  • Date of Birth
  • Email
• For Children:
  • First Name
  • Last Name
  • Date of Birth
  • Email: include parent email, unless a child is signed in the same form as his responsible

Form Handling

It's the gym’s responsibility to:

• Maintain a physical copy or alternative digital form (e.g. Google Form).
• Ensure the form content meets your gym’s requirements.

Submitting to BETA

• Provide the completed form status to BETA
• This will be imported as a form “status” i.e., you will be able to see that the climber has signed a form

<aside> ⚠️

The original form must be stored outside of the BETA Dashboard. It is the gym's responsibility to ensure the form is accurately completed and retained in a secure location (e.g., physical copy, Google Form, etc.).

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