For the purposes of this table, Business Hours are defined as 10am - 5pm Monday to Friday Central European Time, Service Hours are defined as 7am - 9pm Monday to Sunday, Central European Time.
| Problem Severity | Within Business Hours (10am - 5pm M-F) | Within Service Hours (7am - 9pm M-Su) | Outside Service Hours | | --- | --- | --- | --- | | 1 - High Priority (Prevents Normal Business Operation) | Miura Hawkins Phone contact +356 7772 6645 | Miura Hawkins Phone contact +356 7772 6645 | Miura Hawkins Phone contact +356 7772 6645 | | 2 - Medium Priority (Significant decrease in efficiency) | Miura Hawkins Phone contact +356 7772 6645 | Miura Hawkins Phone contact +356 7772 6645 | Miura Hawkins Phone contact +356 7772 6645 | | 3 - Low Priority (Inconvenience) | Support channel | Support channel | Support channel |