⤷ Learn about Products

› Products Overview, Video Explainer

<aside>

This video covers product creation in BETA. Get familiar with adding, editing, and organizing products in your POS, including inventory and category management.

🔊 This video has sound.

</aside>

<aside>

What is a Product, in relation to retail/cafe?

A product is the base item you sell, like a t-shirt or energy bar. It includes core details such as the manufacturer, a general barcode, and forms the foundation for any variations or pricing. This is where you define the item before adding options or stock.

<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Note, there are various product types in BETA, understand those here:

› Learn about Product Types

</aside>

<aside>

What is a Price?

Products can have multiple prices, such as standard and member pricing. These are shown as separate options during checkout and let you tailor pricing for different customer types. Pricing is set per product or per specific variant.

<aside>

Prices may not be directly editable read the full explainer here Updating Prices

</aside>

<aside>

What is a Product Option?

A product option is a specific version of the product, like size, color, or flavour (e.g., Small, Red). Each option can have its own barcode, which overrides the product’s main barcode, and its own supply price.

This makes it easy to scan and sell the exact variation and track stock accurately per option.

</aside>

<aside>

What is a Stock Configuration?

This is where you define the supply price (your cost) and manage inventory per product option. Each option can have one or more stock configurations, allowing you to track stock based on how much you paid or how it was sourced. Stock is tracked per variant and per location, giving you precise control over inventory levels.

</aside>

<aside>

What is a Stock Adjustment?

Restock and stock adjustments are ways to manually update your inventory levels when things change outside of regular sales or purchases.

Restock is used when you receive new stock, whether from a supplier or internal transfer. It increases the available quantity of a product or product option and can include a supply price if the cost has changed.
Stock Adjustment is used to correct inventory counts—such as for damaged items, lost stock, or end-of-day recounts. It can either increase or decrease stock, depending on the situation. </aside>

<aside>

Should I use product options or separate products for items like chalk or tape with different sizes or colours?

It depends on whether the variations affect the price:

Use product options when the variations (like colour) DON’T AFFECT THE PRICE. For example, finger tape sold in different colours can all be grouped under a single product with product options.
Use separate products when each VARIATION HAS A DIFFERENT PRICE, such as chalk sold in multiple sizes. This allows you to track inventory and pricing correctly for each size. </aside>

<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to

Create a tangible product, price and stock configuration

</aside>

<aside>

What is an Add On?

A Price Add-on in BETA is an extra item or cost that can be linked to most prices, like passes, memberships, or retail products, to either suggest additional purchases or include required charges during online checkout.

Price add-ons enhance the checkout experience by allowing you to guide customers toward relevant extras or ensure mandatory fees are included.

Required Add-ons: Automatically included in the total price during online checkout. Customers cannot deselect these prices.

Example: Commonly used for things like registration fees or setup costs.
Non-required Add-ons: Shown as optional suggestions during online checkout.

Example: These are great for upselling, such as offering a t-shirt with a competition entry or a shoe rental alongside a first-time pass.

This setup helps drive revenue and improve customer experience by surfacing relevant products at the right time.

<aside> 🚨 ATTENTION: If a price is marked as "available online," customers can buy it separately. If you want a price to be available only when purchasing another item, set it as an add-on ONLY and do not mark it as available online.

Example:

Price A ($50) is only available when buying Price B ($100).
To enforce this, mark Price A as an add-on and do not set it as available online. </aside>

<aside>

Note: While event prices can have add-ons, event prices themselves cannot be used as add-ons to other purchases (such as passes or retail products).

</aside>