Change account access & permissions

In BETA, there are 4 different admin accounts, each of which have different permissions. Select your admin account type based upon the person’s role.

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Attention, it might take a while to refresh the credentials if you update the permissions to a profile. You can force update the credentials by logging out and back in to that account you’ve updated.

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Role	Their Permissions
RequirePIN	A require pin account makes PIN entry necessary for any actions performed while logged in.

Setter	A Setter has access to the routesetting features of BETA. They can add/edit/delete routes to your gym, see routes. Additionally Setter permissions allows for viewing of participant lists, and viewing of the event calendar - setters may not edit the calendar.

Sales/Transaction/Events and Members are hidden to them. | | Desk | A Desk account has access to the Point of Sale, Events and Members. They can control events, but not event templates

The ability to create new waivers and In-depth Insights are hidden to them. | | Manager | A Manager may access most of the functionality across your gym. Creating events, issue refunds, making price adjustments, creating new passes and controlling stock. They also get access through Advanced Sort, and the Widget builder.

Managers may not alter permissions to accounts to owners or create vouchers/add voucher credit to visitors. | | Owner | Full Access to your gym. Owners can edit, create & manage anything. |

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Configure a require PIN desk account

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FAQs

How do I add someone to the BETA dashboard?
I cannot change the owner permissions for an account, why is that?
When I search, why can’t I find the account in the list?
Do individual staff profiles need to be created to add them as a host for an event/slot?
I have manager permissions but I am not able to perform actions I should be allowed to e.g., change visitors proficiencies. Why is that?

› Granting Access to an email to your BETA dashboard

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<aside> <img src="/icons/warning_red.svg" alt="/icons/warning_red.svg" width="40px" /> Tip: If you search for a profile and can’t find the person, the simplest solution is to have them sign a form so their profile is created automatically.

If they don’t have a profile, you can also create one manually — just keep in mind that doing so may result in a duplicate profile being created.

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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to create a profile manually here.

Manually create a new visitor profile

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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Getting an error?

› "Unauthorized: You don’t have permission to view this page" - how to solve access login issues

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Screen Recording 2024-04-29 at 17.19.58.mov

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› "Unauthorized: You don’t have permission to view this page" - how to solve access login issues

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If you’ve granted someone access to your BETA dashboard but they’re seeing the error “UNAUTHORIZED: you don’t have permission to view this page”, this usually happens because the person has two different profiles in BETA.

Why does this happen?

You manually created a profile for them in BETA, and during their own signup process, they used slightly different information (such as a different email address or spelling of their name).

This caused BETA to generate a separate BETA Climber Key (a unique identifier for each user). As a result, the access you granted is linked to one profile, but they are logging in with a different one.

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Tips to avoid this issue

If you search for a profile and can’t find the person, the simplest solution is to have them sign a form so their profile is created automatically - and then granting access to that profile created.

If they don’t have a profile, you can also create one manually, just keep in mind that doing so may result in a duplicate profile being created.

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How to fix it

First, make sure the email address you granted access to is correct, and confirm that the user is logging in with that same email, and not a personal or alternate one.
If the email matches but they still see the error, it may be due to a duplicate profile.
- The error screen will display the BETA Climber Key (BCK) for the account they are actually logging in with.
In your dashboard, search for that BETA ****Climber Key.
- You’ll find their profile tied to the login they’re using, as a Family Member.
Grant access to that profile instead OR alternatively, you can merge this BETA ****Climber Key with the manually created profile you originally set up. See here how to Merge visitor profiles
Once you grant access to the correct profile (or merge the duplicate), the user will need to log out, and log in to gain access. </aside>

› Removing Access to a profile to your BETA dashboard

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Screen Recording 2025-08-28 at 19.19.01.mp4

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Warning! If you reduce your permissions or unrevoke access to your self, you will lose access to the dashboard!

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