<aside> <img src="/icons/reorder_lightgray.svg" alt="/icons/reorder_lightgray.svg" width="40px" /> The "Climber Needs Payment Method" pop-up highlights that there is an issue with the profile’s Payment Profile.
No valid payment method: This means there are no payment details (saved card details/bank mandate) linked to the subscription. To resolve this, a payment method must be added.
Mange Payment Profiles & Payment methods
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<aside> <img src="/icons/warning_lightgray.svg" alt="/icons/warning_lightgray.svg" width="40px" />
Attention Updating**/**Adding a payment profile or method to an overdue subscription with a past-due billing date will trigger retroactive payments in BETA. BETA will automatically charge for any missed billing cycles since the last succeeded payment.
Be sure to review and, if necessary, update the billing date before adding a payment method to avoid unexpected charges.
See here for how to Extend a subscription with Update Billing Date if you do not wish to apply retroactive payments.
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If a visitor lacks a payment method for their recurring subscription, you can resolve this in two ways:
Stripe & GoCardless
When the visitor checks in, click the ⚙️ icon next to their profile in the system. This will direct you to their payment setup in Stripe, where you can add or update their payment method.
Screen Recording 2025-01-06 at 10.49.38.mp4
Stripe & GoCardless
Visitors can log in to the Member Home portal and navigate to Wallet > Payment Methods to securely add or update their payment information themselves.
<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to generate a member home widget?
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Screen Recording 2024-12-04 at 19.39.37.mp4