<aside> <img src="/icons/new-alert_red.svg" alt="/icons/new-alert_red.svg" width="40px" /> ATTENTION: Merging profiles is destructive, and cannot be undone. Please proceed with caution, and only if you are certain that the two profiles are the same person.

<aside> <img src="/icons/report_red.svg" alt="/icons/report_red.svg" width="40px" /> MERGING PROFILES, IS NOT THE SAME AS LINKING PROFILES.

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<aside> Inevitably people will make typos in their emails or create a second profile linked to a new email address and you will want to merge two profi together.

You can only merge two profiles when you have admin privileges over both the profile to delete and the target profile.

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Why am I getting the error “An account with this email already exists” when editing a profile?

This notification appears when you try to update a profile with an email address that is already associated with another existing account in BETA - in BETA each unique email, gets a unique profile.

Why does this happen? BETA only allows one profile per unique email address. If you attempt to assign an email that’s already in use, the system will prevent it to avoid duplicate accounts.

Note, the email could be a “dark profile” - please search via email exactly. Read more here about ⤷The Traffic Light System

How can I resolve this?

To fix this, you’ll need to merge the profiles:

  1. Identify the correct profile associated with the email address you want to use.
  2. From there, choose to merge the other profile into this one.
  3. Once merged, you’ll be able to update the profile details as needed - Edit Profile Details

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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Read more here, on how a BETA profile can be shared easily from the App:

Search for a BETA app profile, via QR code

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<aside> <img src="/icons/warning_lightgray.svg" alt="/icons/warning_lightgray.svg" width="40px" />

You can use this search feature anywhere the BETA search bar appears, such as: the main visitors page, POS search, the enroll page, when merging and more.

image.png

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<aside> <img src="/icons/info-alternate_lightgray.svg" alt="/icons/info-alternate_lightgray.svg" width="40px" /> You can merge two profiles only when you have administrative privileges over both the profile you wish to delete and the target profile.

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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to link families together?

Manage Families

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FAQ

Troubleshooting

Merge profile.mov


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