⤷Visitor Profile Overview

Visitor Profiles in BETA serve as a central hub for managing individual climbers' information, ensuring a smooth and organized experience for both climbers and staff. From tracking passes to handling subscriptions, Visitor Profiles streamline the management of all relevant details.

A typical Profile

A typical Profile

<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> App profiles, can be directly searched for via QR code. Learn how

Search for a BETA app profile, via QR code

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FAQs

⤷ Forms, Proficiencies, and Status

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Access completed forms, verify climbing proficiencies, and check their compliance with your gym's safety standards.

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› Learn about the Traffic light system in BETA

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BETA uses a simple traffic light system to quickly indicate a visitor’s climbing status based on their form and proficiency records:

🔵 Blue – Good to Go

The visitor has a valid form and at least one active climbing proficiency. They’re cleared to climb.

⚪ Grey – Missing Proficiency

The visitor has submitted a valid form, but no climbing proficiency is recorded. Staff may need to assess or update their profile.

🔴 Red – No Form / Agreement

The visitor has not completed the required form(s). They cannot participate in climbing activities until this is resolved.

This traffic light system is visible throughout the dashboard, and POS, it helps staff quickly assess whether a visitor is cleared to climb, needs further validation, or requires action before entry.

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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Take a deep dive into the

Learn about BETA’s traffic light system

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› Add Internal Picture to Visitor’s Profile

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You can upload an internal photo to a visitor’s profile for identification purposes, ideal for quick visual verification at check-in or during manual validation.

This image is only visible to staff and will not be shared with the visitor or used in external communications.

<aside> ⚠️ Attention: When adding a photo to a visitor’s profile, make sure your browser has permission to access your camera. We recommend something like the Logitech c370, but any USB or built-in camera will do.

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› Profile Tags

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Profile Tags are auto-generated by BETA, to keep track of

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Quickly identify if the profile if the Family Admin, meaning they control that profile.

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Wish them a Happy Birthday, it’s their birthday!

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Quickly identify if the profile has logged into the App. If this Profile Tag is missing, the profile has not logged into with the credentials you have on hand.

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