Visitor Profiles in BETA serve as a central hub for managing individual climbers' information, ensuring a smooth and organized experience for both climbers and staff. From tracking passes to handling subscriptions, Visitor Profiles streamline the management of all relevant details.
A typical Profile
<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> App profiles, can be directly searched for via QR code. Learn how
Search for a BETA app profile, via QR code
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What’s the difference between the two QR codes in the BETA app?
Someone took a screenshot of their check in QR code in the app, but now is not working. Is there a timed expiry for this QR code?
Can the check in QR codes be set to static instead of dynamic?
A climber cannot generate a QR code in the BETA app, even though they have a pass. How do I fix this?
Error -- Climber has an insufficient validation status for QR code check in. How to fix?
How long is the timed expiry for the check-in or profile QR code?
For customers with punch card passes (e.g., 10-Pass Pack), how can I see when the punch card expires?
For a 1-Month Prepaid Pass, does the expiry date start from the purchase date or the first use?
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Access completed forms, verify climbing proficiencies, and check their compliance with your gym's safety standards.
Screen Recording 2025-07-10 at 16.39.49.mp4
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BETA uses a simple traffic light system to quickly indicate a visitor’s climbing status based on their form and proficiency records:
🔵 Blue – Good to Go
The visitor has a valid form and at least one active climbing proficiency. They’re cleared to climb.
⚪ Grey – Missing Proficiency
The visitor has submitted a valid form, but no climbing proficiency is recorded. Staff may need to assess or update their profile.
⭕ Orange Ring – Form, that requires manual/email validation
The visitor has a form, but it required manual/email validation. If you wish to control if a form requires manual/email, you can do that follow along:
🔴 Red – No Form / Agreement
The visitor has not completed the required form(s). They cannot participate in climbing activities until this is resolved.
This traffic light system is visible throughout the dashboard, and POS, it helps staff quickly assess whether a visitor is cleared to climb, needs further validation, or requires action before entry.
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Take a deep dive into the
Learn about BETA’s traffic light system
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You can upload an internal photo to a visitor’s profile for identification purposes, ideal for quick visual verification at check-in or during manual validation.
This image is only visible to staff and will not be shared with the visitor or used in external communications.
<aside> ⚠️ Attention: When adding a photo to a visitor’s profile, make sure your browser has permission to access your camera. We recommend something like the Logitech c370, but any USB or built-in camera will do.
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Screen Recording 2023-06-29 at 13.41.52.mov
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