<aside> From a Transaction Pop Up, you have the ability to:

• full refund,
• partial refund, or
• revoke and refund a transaction. Which allows you to control if items are retained after a refund or not.

In the Transaction Pop Up, you will also be able to browse the timeline of a transaction, the items within a transaction, and the discounts issued on a transaction.

• The Transaction timeline
• Learn about Transaction States

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<aside> ⚠️ When processing refunds, especially if you have a direct integration with our payment providers, please ensure that refunds are initiated through BETA. Refunding through your payment providers directly will not sync back to BETA, and will require a manual sync in the Transaction Popup.

If refunding through cash or any other external payment method, manual refunding of the corresponding amount will be necessary.

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• ATTENTION: for GoCardless </aside>

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• ATTENTION: for Dojo </aside>

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<aside> ⚠️ Attention: By default, unless the revoke items is ticked, refunding a transaction does not remove passes, or event enrolments. Tick revoke items if you wish the passes/events associated to that transaction to be revoked.

Please note that Event Bookings and Slot Bookings that have already been attended will not be cancelled upon revoking of the transaction items, keeping a record of those entries.

On Community and below, you will need to submit a stock adjustment to return stock, see how to here Submitting a re-stock/stock adjustment.

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FAQs

• How long does it take for refunds to be processed?

• Does BETA automatically return products upon refunding payments?

• Refunding in Dojo, getting an error in BETA.

› Full Refund

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Refunding a transaction in full, will fully refund the transaction amount in full.

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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to issue a partial refund for a transaction?

› Partial Refund

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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to issue a full refund, and revoke items?

› Full Refund & Revoke Items

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Screen Recording 2025-02-23 at 12.15.13.mp4

› Partial Refund

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A partial refund allows you to refund only a portion of the original transaction amount. Enter the refund amount, and the partial refund will be displayed in the payments section at the bottom of the transaction popup.

ATTENTION: If you wish to return the items from a Partial Refund, you will need to submit a stock adjustment to return stock, see how to here Submitting a re-stock/stock adjustment.

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Screen Recording 2025-02-23 at 12.15.56.mp4

› Full Refund & Revoke Items

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On Business and above, when a transaction is revoked any items issued by the transaction will be revoked. This action cannot be overridden.

• Passes will be marked revoked.
• Subscriptions will be cancelled and future collections will be deleted in the given subscription service.
• Event and Slot bookings will be marked cancelled.
• Certifications will be deleted.
• Gift cards will be marked expired.
• Any stock movements resulting from the finalization of the transaction will have an opposite value movement logged.

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