<aside> The default confirmation emails for events, slots, forms and payments at the gym serve as standardized messages sent to clients to confirm their bookings.

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Confirmation emails do not count towards your gym’s transactional email limit, making them an efficient way to manage communications without impacting email quotas.

Confirmation emails are sent for bookings made through manual enrollment, pass-based enrollment and Online/App Bookings. They are not automatically sent for bookings made from the Point of Sale (POS) system, you may trigger a receipt email from the checkout popup.

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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to customise the email for a specific Event Template? Available on Business and above.

Custom event booking confirmation emails

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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to customise the email for a specific Form? Available on Business and above.

Customise Specific Form confirmation emails

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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to customise the email for a specific Slot Template? Available on Business and above.

Customise slot confirmation emails

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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to edit your Gym Details?

Edit gym details & picture

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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to set your default Reply To email, for any emails sent out by BETA

Edit gym default reply to email

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⤷ Understand HTML

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All BETA emails are customised using HTML.

An HTML cheat sheet

Sample of HTML for a custom confirmation email for a Pizza Party.

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⤷ Understand Emails in BETA

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At multi-location facility the email template hierarchy works as follows:

• BETA Default: This is the base template (this may not be edited)
• Parent Default: Overrides the BETA default. (if multi location)
• Child Default: Overrides the parent default.
• Object-Specific (Event/Pass/Slot): Overrides the child default.

In other words, if an email template is set on an event, pass, or form default, it will take priority over the child, parent, and BETA defaults. If no specific template is set, it falls back through the hierarchy to the BETA default. Read more about how BETA handles multi location facilities.

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| Slot Default (being deprecated) | Confirmation email sent when a Slot is booked.

For custom emails per slot template, see Customise slot confirmation emails | | --- | --- | | Event Default | Confirmation email sent when a Event is booked.

For custom emails per event template, see Custom event booking confirmation emails | | Event Instance Cancellation | Default Email template for cancellation of event instances, ie the email sent to all participants | | Event Participant Booking Cancellation | Default Email template for cancellation of single participant booking. | | Form Default | Confirmation email sent after a Form submission.

For custom emails per form, see Customise Specific Form confirmation emails | | Payment Default | Email is sent out on confirmation of payment, or on sending a receipt. Available on Business & Above | | Invoice Default | Email is sent out when a transaction is marked as Due, with an attached .pdf invoice. Available on Business & Above |

⤷ Smart Tags - email variables

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Each type of default email can use Smart Tags that you can directly copy and paste into your custom email template, allowing to insert personalized or dynamic content into your emails

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Attention: Some smart tags are important to the functioning of your emails, such as the {{CODE}} for your Gift Card emails, or {{URL}} in a form, to Enters the URL to confirm their email.

If**{{CODE}}** is removed from your default email, a gift card ID will not be sent.

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for Events

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for Slots

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for Forms

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› How to set your default emails

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