<aside> 💡 The default confirmation emails for events, slots, forms and payments at the gym serve as standardized messages sent to clients to confirm their bookings.
You may set these emails with custom HTML, to provide essential information about the event, slot or form submission, ensuring participants have all the necessary details.
At multi-location facility the email template hierarchy works as follows:
In other words, if an email template is set on an event, pass, or slot, it will take priority over the child, parent, and BETA defaults. If no specific template is set, it falls back through the hierarchy to the BETA default. Read more about how BETA handles multi location facilities.
| Slot Default | Confirmation email sent when a Slot is booked.
For custom emails per slot template, see Customise slot confirmation emails | | --- | --- | | Event Default | Confirmation email sent when a Event is booked.
For custom emails per event template, see Custom event booking confirmation emails | | Form Default | Confirmation email sent after a Form submission.
For custom emails per form, see Customise form confirmation emails |
| Payment Default | Email is sent out on confirmation of payment, or on sending a receipt. Available on Business & Above |
Confirmation emails do not count towards your gym’s transactional email limit, making them an efficient way to manage communications without impacting email quotas.
Confirmation emails are sent for bookings made through manual enrollment, pass-based enrollment and Online/App Bookings. They are not automatically sent for bookings made from the Point of Sale (POS) system, you may trigger a receipt email from the checkout popup.
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to customise the email for a specific Event Template? Available on Business and above.
Custom event booking confirmation emails
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to customise the email for a specific Form? Available on Business and above.
Customise form confirmation emails
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to customise the email for a specific Slot Template? Available on Business and above.
Customise slot confirmation emails
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How do I add a button with a link to download the BETA app in the confirmation email?
The e-mail being sent out is showing the BETA logo, how do I get remove the BETA logo?
I do not know how to write HTML, what can I do?
Screen Recording 2024-06-14 at 10.14.17.mov
Create/Edit an Event Template and Event