A red profile with a ‣ symbol, signifies that this profile does not have a waiver at your facility. The visitor has either:

• not signed the gym’s waiver,
• their profile was created through an online purchase
• their waiver has expired.

A grey profile with a ❗ symbol, signifies that this profile requires its waiver to be validated. Learn how to Validate a visitor’s form

A grey profile, signifies that this profile has a validated waiver, however they have no certifications attached to their profile. (eg no belay check, no lead check etc).

A blue profile, signifies that this profile has a validated waiver, and has climbing-related (e.g. belay check, lead check, etc. — notes, warning, etc. will not advance profile status.) certifications attached to their profile.

A dark profile is an profile who has not given your gym privileges over their details. In order to gain rights over their profile, you will have to get them to sign your waiver, or:

• Email a form to a profile (pre-filled form link) , another option is to
• Search for a BETA app profile, via QR code if they have a
• Why does a profile's name display as a code (e.g., SDALKALPLQ)?
• Why is a profile name displayed with a first name and initial (e.g., Becky H.)?

A dark profile may only be searched in the dashboard using their email, this is due to GPDR and privacy restrictions.

<aside> ⚠️ In order to gain access to a dark profile’s details:

1. ask the visitor to sign your form
2. Search for them with their email fully, where you can then Email a form to a profile (pre-filled form link)
3. if they are using the BETAapp, Search for a BETA app profile, via QR code.

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