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Just switched to BETA? Welcome to the BETAverse!
This guide is here to support you during your first few days with the system. It’s focused on helping you troubleshoot, and navigate common questions or issues that may come up right after launch.
<aside> ⚠️ ATTENTION: It’s not a step-by-step onboarding outline. For step-by-step instructions on the Onboarding Process, please refer to your dedicated onboarding document. If you are looking to understand the Onboarding Process, refer to our outline The Onboarding Process.
❓ Have more questions? Visit our Product Wiki.
We are here to help! If you need personalized support, we’re here to make the transition as smooth as possible. Please contact the BETA team on your dedicated support channel and an onboarding specialist will get back to you as soon as possible.
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The BETA Climber’s App makes it easy for climbers to manage their account at your gym.
Check in to the gym, sign forms, book events & courses, view your passes or memberships, and track your visits — all from their phone.
The BETA app is available for download on both Apple & Google Play Stores.
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Check in a climber via the BETA app
Generate a QR code in the BETA app to check-in
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Did you know, you can send a pre-filled form link to a profile?
Email a form to a profile (pre-filled form link)
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Learn more about the BETA app:
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If a climber registers with different details, such as variations in their name, surname, email, or date of birth, BETA will create multiple profiles for the same individual. Additionally, with the migration of profiles and their data, there might be some cleaning up to do.
To address this, you can merge duplicate profiles into a single one - this needs to be done at the desk. So please ask your climbers to come to the desk with any app issues.
Please note that merging profiles is a permanent and irreversible action. Once merged, all associated data, such as forms, passes, and payment methods, will be consolidated under one profile. Make sure you merge all secondary accounts to the main/initial account rather than the other way around!
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to merge visitors accounts?
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Read more here, on how a BETA profile can be shared easily from the App:
Search for a BETA app profile, via QR code
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking to learn more about
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Access all BETA training videos here:
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Think we can improve something?
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