<aside> 💡 From a transaction pop up, you have the ability to refund, or revoke and refund a transaction. Which allows you to control if items are retained after a refund or not.
In this page, you will also be able to browse the timeline of a transaction, the items within a transaction, and the discounts issued on a transaction. When a transaction is refunded manually, the default behavior is not to revoke all items issued by the transaction. When a transaction is refunded via API, items are revoked automatically.
On Business and above, when a transaction is revoked any items issued by the transaction will be revoked. This can not be overridden:
Please note that Event Bookings and Slot Bookings that have already been attended will not be cancelled upon revoking of the transaction items, keeping a record of those entries.
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⚠️ Attention: By default, unless the revoke items is ticked, refunding a transaction does not remove passes, or event enrolments. Tick revoke items if you wish the passes/events associated to that transaction to be revoked.
On Community and below, you will need to submit a stock adjustment to return stock, see how to here Submitting a re-stock/stock adjustment.
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⚠️ When processing refunds, especially if you have a direct integration with our payment providers, please ensure that refunds are initiated through BETA. Refunding through your payment providers directly will not sync back to BETA.
If refunding through cash or any other external payment method, manual refunding of the corresponding amount will be necessary.
Note: for GoCardless, refunds need to be made through the GoCardless dashboard.
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How long does it take for refunds to be processed?
Does BETA automatically return products upon refunding payments?
Screen Recording 2024-05-20 at 15.30.55.mov