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When visitors face issues like missing passes or being unable to generate a QR code in the BETA app, it usually boils down to either account setup problems or entry settings.
Let’s break it down.
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Easily generate a QR code from the BETA app to streamline your check-in process. This feature ensures quick and efficient access for climbers.
<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking for how to generate a QR code to check in?
Generate a QR code in the BETA app to check-in
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Part of a family? Learn how to access their passes
Access family member passes from the BETA app
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BETA offers multiple ways to check in visitors using QR codes: directly via the BETA app or through the dashboard for staff-assisted entry.
<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking for how to scan a Entry QR code in the dashboard?
Visitor QR code check in via Dashboard
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Looking for how to scan a Entry QR code in the Kiosk Mode (in the BETA app)?
Visitor QR code check in via Kiosk Mode (App)
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First things first, this section is broke up into two, navigate to resolve the issue you are facing. The solutions are sorted by most common reasons, so please start from the top, and work your way down to solve the issue.
➔ Issue 01: Missing Entry on the Profile - “No Valid Passes”
This is for when the visitor cannot see their entry on the BETA app.
➔ Issue 02: QR Code Cannot Be Generated - “Please see gym staff to check in”
This is for when the entry is visible but no QR code is being generated, or is returning an error
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<aside> <img src="/icons/reorder_lightgray.svg" alt="/icons/reorder_lightgray.svg" width="40px" /> They may have used different credentials to create their app account, meaning that there are multiple profiles for the same visitor.
Inevitably people will make typos in their emails or create a second account linked to a new email address and you will want to merge two accounts together. You can only merge two accounts when you have admin privileges over both the account to delete and the target account.
Quickly identify if the profile has logged into the App. If this Profile Tag is missing, the profile has not logged into with the credentials you have on hand.
Solution: Merge the profiles by asking them to share their profile through the app. Using the Share QR code in the BETA app ensures that the profile is merged correctly.
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Read more here, on how a BETA profile can be shared easily from the App:
Search for a BETA app profile, via QR code
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<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> Read more here, on how to merge a profile
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<aside> <img src="/icons/reorder_lightgray.svg" alt="/icons/reorder_lightgray.svg" width="40px" /> Verify if the passes are attributed to the correct profile in either the profile, transactions or subscriptions. If tied to a family account, entries may show elsewhere.
Solution: Check the transaction/subscription to see to whom the entry is being transferred to. If incorrect, transfer the entries to the correct profile.
Solution: If the if the pass is on the correct profile, and if the profile is part of a family, they can access their family’s profile from the BETA app.
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